DJI Care Enterprise

Protect your DJI Enterprise investment with comprehensive coverage plans. DJI Care Enterprise offers replacement services, repair coverage, and maintenance programs designed for professional drone operators.

Plan Comparison

Feature Basic (1-Year) Basic (2-Year) Plus
Coverage Period 12 months 24 months 12 months
Replacement Service 1 replacement 2 replacements Unlimited repairs
Repair Service Not included Not included Included
Factory Maintenance Not included Not included 1 per year
Battery Replacement Not included Not included 2 per year*
Replacement Fee Per-incident fee applies Per-incident fee applies Reduced service fee

*Battery replacement available for M350 RTK, Matrice 3D, and Matrice 3TD only.

How It Works

  1. Purchase DJI Care Enterprise - Select the appropriate plan when purchasing your DJI Enterprise product, or within the activation window.
  2. Activation - Your plan activates automatically when bundled with a product purchase, or can be manually activated via DJI FlightHub 2.
  3. Submit a Service Request - If damage occurs during normal use, submit a service request through DJI's Online Repair Request system.
  4. Receive Replacement or Repair - After paying the applicable service fee and sending your damaged unit, DJI will provide a replacement unit or complete repairs.

Covered Products

Drones

  • DJI Matrice 400
  • DJI Matrice 4E / Matrice 4T
  • DJI Matrice 4D / Matrice 4TD

Payloads

  • Zenmuse H30 / H30T
  • Zenmuse L2
  • Zenmuse P1
  • Zenmuse V1 / S1

Accessories

  • D-RTK 3 Multifunctional Station

Important Terms

DJI Care Enterprise covers accidental damage during normal use. Coverage includes the aircraft body, bound gimbal and camera, propellers, and other components as specified for each product model. The scope varies by product - please refer to the product-specific coverage table when purchasing.

For accidental damage during normal use within the service period, after paying the replacement service fee and completing the repair request process, DJI will provide a replacement unit. The replacement may be a new or refurbished unit of the same model and specifications. Any new replacement will be automatically bound to the existing DJI Care plan.

DJI Care Enterprise Plus provides unlimited repair services for accidental damage during normal use. After paying the applicable repair fee and submitting your product, DJI will repair or replace damaged components. Factory maintenance is also included once per year for supported products.

DJI Care Enterprise does not cover:

  • Damage caused by unauthorised modifications or third-party components
  • Cosmetic damage that does not affect functionality
  • Loss or theft of the product
  • Damage caused by use in violation of applicable laws or regulations
  • Damage to SD cards or data stored on the product
  • Products not purchased through official or authorised channels

Before sending your product for replacement or repair, please back up all personal information and delete all data installed or recorded on the product, including images, videos, and third-party software. DJI is not responsible for any loss or disclosure of data from products sent for service. Do not send your SD card with the product.

Need Help Choosing a Plan?

Our team can help you select the right DJI Care Enterprise plan for your equipment. Contact us for personalised advice.